
Step 1: Submission and Retrieval Procedures
Dictations are stored as digital voice files which are uploaded via the internet onto our secured FTP server or by calling our toll free number. Our pre-configured FTP site makes uploading the voice files and downloading the completed reports simple.
Step 2: Transcription
Dictation files are assigned to transcriptionists dedicated to handle specific accounts. The files are transcribed and put into a customized template that is pre-defined by the client. We support many different formats, e.g. Word. Please feel free to provide any requisite file templates.
Step 3: Quality Assurance
Editors and Step Managers proofread the transcribed report. This enables us to maintain an accuracy level of 98% and above at all times.
Step 4: Delivery of Reports
Completed reports are uploaded back onto our platform directory for quick access, review and printing.
Step 5: Archival
We have in place a self-reliant, fault-tolerant archival and retrieval system for better data/audio management and care. Data files are archived indefinitely.